August 20, 2026, 8:12 a.m. (JST)
[Japan] Rakuten Insurance Planning, which operates the “Rakuten Insurance One-Stop Service,” and Mysurance—a subsidiary of Sompo Japan Insurance that operates a small-amount short-term insurance business—announced that the cumulative number of “Travel Cancellation Insurance” policies for users of the Rakuten Group’s travel booking service“Rakuten Travel,” operated by the Rakuten Group, has surpassed 1 million cumulative policies. This product compensates for cancellation fees incurred when canceling domestic travel reservations.
This product, which helps create an environment where travelers can enjoy their trips with peace of mind from planning through to the end of their trip, is reportedly popular among “Rakuten Travel” users.This product fully covers cancellation fees incurred when a lodging reservation is canceled due to sudden illness requiring a doctor’s visit or hospitalization, transportation delays or cancellations, or the cancellation or postponement of events (performances). For example, for a lodging fee of 30,000 yen, the insurance premium is 900 yen.
In addition to cancellations due to reasons specific to the person who made the reservation, the coverage also extends to cancellations caused by issues involving family members or friends traveling with the policyholder.
When booking domestic accommodations on “Rakuten Travel,” customers can request information about this product, and their travel reservation details will be shared with “Rakuten Insurance General Service Desk,” the insurance agency.Furthermore, by selecting the Rakuten ID link option on the “Mysurance” application form, the user’s name, address, and other information are automatically populated, allowing for a simpler online enrollment process by requiring only the entry of certain details, such as payment information.
Furthermore, in the unlikely event that a trip is canceled, the service provides a system that allows users to complete the insurance claim process entirely online so they can confidently plan their next trip, and the company is also committed to ensuring prompt payment of insurance benefits. (paymentnavi Editorial Team)
