October 21, 2026, 8:10 a.m. (JST)
[Japan] The global finance and FinTech event “Money20/20 USA” is being held in Las Vegas, USA, from October 18 to 21, 2026. On the 19th, Enrique Lores, President and CEO of PayPal, took the stage.The session was moderated by Karen Webster, CEO of PYMNTS.
Can Autonomous AI Agents Also Demonstrate Strength?
Trust from Both Consumers and Merchants Is Key
PayPal is a company headquartered in San Jose, California. It currently offers payment and money transfer services in
This session marked the first time since taking office that Mr. Lores of PayPal shared his views on the future of payments.Since taking office in March 2026, Mr. Lores has reportedly been formulating a strategy to maximize PayPal’s potential across its entire global payments ecosystem, including Venmo. He discussed PayPal’s strategic roadmap for accelerating innovation, adapting to the evolving payments landscape, and maintaining industry leadership in an era defined by AI and emerging technologies.
PayPal is focused on accelerating innovation in an era defined by artificial intelligence.
Regarding autonomous AI agents, Mr. Lores stated, “I believe this is a golden opportunity to differentiate PayPal globally, because consumers love and trust the PayPal brand. Trust will be particularly crucial for both parties in the future, especially as agents begin purchasing goods from Merchants and, in turn, making purchases from Merchants on behalf of agents.”
Merchants need to know that it is a genuine agent with actual payment capability. Consumers, in turn, need to know that they are dealing with a merchant, an agent, or an agent acting on behalf of a genuine merchant. He noted that this is the role PayPal played in the early days of e-commerce and that it gives the company a competitive advantage.
Pilot
Program in Latin America Will It Be Significant in 2028?
PayPal is focusing on using AI to streamline internal processes, automate customer support, and improve products, and is conducting various pilot programs in different regions around the world. For example, it is running a pilot program in Latin America.AI-powered commerce and new cross-border payment technologies are still in the experimental stage, and while their direct impact is minimal, the company plans to nurture them over time while carefully optimizing them.
Lores noted that payments via AI agents and digital ID authentication will become significant around 2028.
